Tuning in. Virgin Media Community. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. . A new secure password will be generated for you. What to do if Virgin Media Web Safe isn't working. All devices would need to be re-connected to the WiFi. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksParental controls are a set of tools designed to protect and keep children safe online. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). Bought a new HP laptop, has windows 11. in Switched On Families a week ago I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. All fine with these devices if I use mobile data so it’s defo something to do with the Wi-Fi. Tuning in. Seems it was a common problem, hence why the website ended up with an apology last night. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. It's been on since the start. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. I have an issue with my additional Virgin web email account. Thank you for the help. . Changing network settings to use any Public DNS should re-gain full access for the. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. At the start of August, I said I was going to leave Virgin, because I was having issues with coverage and I could get more data on a plan somewhere else. Any help appreciated. Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. The 1st reply was to wait 24-48 hours. This is my first post here as I normally find a solution to my problems or manage to work them out myself. 222 and 208. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Account - Cable. Click: Settings. . Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. Reply. . VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. " This has been the same for 3 days now. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Networking and WiFi. richard. Thank you so much for your post to our community forums and welcome back to the team, it's great to have you here. com 194. Web safe provides ultimate protection when using the internet. timn48. 8. You need to disable it in the actual Virgin Media account settings on their. co. 1. Staying safe online with Virgin Media Web Safe. We hope to fix this by 8 September at 15:00. The filters can automatically block pages by IP addresses or by examining keywords. 0 Kudos Reply. What value is shown for AS Name when you visit If it is not Virgin Media then you need to look at why your network's / device's DNS is different. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. To confirm Web Safe is working try going to by default access to VPN sites should be blocked. and they all return the same result: ⋮ Non-authoritative answer: Name:. QuickStart, set up and connections. Stay safe online. Every computer on the internet must have a unique. Hey @DavidCalla,. Virgin Media and you have confirmed Child Safe is on. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. However, it seems to have stopped since a few. com -u username:password. Just bear in mind this would reset everything. Virgin Media; My Virgin Media; Shop; Help;. It is showing as switched on, but nothing is being blocked. Unless virgin is specifically blocking the IPs of your. My Virgin Media. ct Mark as Helpful Answer. What do the colours mean? Yellow. Contact the site operator for further help. Thank you for your post and welcome to our community. Switched On Families. -- I'm a Very Insightful Person, I'm here to share kno. Hi, I am having the same issue on my directly connected PC, but works on devices connecting via wifi. 67. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. 0. Try both Mac and Windows. Cheers, Reece -. And apollo's likewise sounds helpful, but I never get an 'install the web app' option from clicking the link provided (and then the one suggested from there), so that's. These tools can be installed across all devices, including mobile phones, computers and consoles. I did try to access a restricted site over the WIFI and. Had a new Hub 5 yesterday to so say solve connection issues. im currently using an iPhone X pro. 168. Reply. Web safe not working when enabled in Security matters Sunday;QuickStart, set up and connections. 4. I was offered a new contract, which gave me 10x the data, for the same price if I stayed. 1 Kudo. 1. 0 Kudos. Hi 用心棒. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Nah - maybe for teenagers but not for tweens or younger ones. How do I install Internet Security? How do I uninstall Internet Security? What are viruses and firewalls? Virgin Media Internet Security How to use Virgin Media Internet Security?. 100). 1/help for sp. I am able sign in to tv go app and webpage. 168. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. I've flagged this with VM before and nothing happened. Manage Your Account. Child Safe not working in Switched On Families yesterday; Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. Toggle the button next to Child Safe option to turn it Off. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Anyway, I recently moved house (August) and kept the same package. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. If it’s not a technical issue you need help with then we’re here to support you on. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline number suddenly stopping working today less then 24. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. 4. Security matters. Speed Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. We would like to show you a description here but the site won’t allow us. It stops all kind of rubbish from popping up which we’re now stuck with. I just got a URL from the IT team for the VPN. I checked the DNS entries for NordVPN. 2. My Virgin Media App. Can someone from virgin help please. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. Experiencing connection issues or faults? Check your Virgin Media service status here. never-displayed Additional options Related Device or Service. It’s important you choose a passcode that’s different to the one you use to unlock your device. There’s a network fault in your area. on 09-07-2023 22:56. 8. Web Safe turned off but still blocking websites. com nslookup protonvpn. I have just had VM broadband installed. Security matters. 168. Browse Virgin Media Virgin Media Community. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. The fact you cannot configure VM web safe may be part of the issue. 9. Overall, Virgin Media broadband is highly recommended for those fortunate enough to have access to it and holds the potential for wider coverage in the near future. QuickStart, set up and connections. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Suicide and self-harm These categories will remain. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. Manage Your Account. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Having problems with Websafe again. Virgin Media; My Virgin Media; Shop;. I added it to the 'allowed websites' list, and it's working fine. Any advice on how to proceed. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Then, open your browser in Windows again to see if the connection is fixed. Have not changed anything at our end. Virgin Media Staff Options. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. I have tried several times over the last month with the same results. SpeedIf you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. A little later I tried to log in to my Virginmedia account using my new email address, but it didn't like the password that I had entered. We would like to show you a description here but the site won’t allow us. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. I just got a URL from the IT team for the VPN. You’ll pay nothing for 3 months (with no payment details. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Hi my child safe is on but no sites are getting blocked. Virgin Fibre Areas only. We are aware of this issue and have our support team working on getting this resolved ASAP. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. 220. After that, it’s just £3 per month (or £30 a year). Virus Safe - Enabled. SpeedWebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. com (connection reset error). on 01-10-2022 16:28. This is both logging in via web browser and mail app on her. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Web Safe only works on devices connected to your Virgin Broadband at home. Account - Cable. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. 168. Open any browser and, in the address bar, type Virgin Media IP address — 192. Tuning in. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Buffer's suggestion to install the W10 app is all well and good, and I'd give it a try if I could find an installer for it, but I haven't been able to. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Select Parental Controls in Virgin Media Web Safe. Make your broadband work for you Find out more. Excludes broadband faults and broadband network outages. Service and repairs at no extra cost If your Virgin Media kit needs repairing, we’ll get you video calling, streaming and emailing again as quickly as possible. I'm having the exact same issue. Learn more Have I helped? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. on 06-04-2023 07:40. SpeedI recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. This was working for me until about August. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. I am not using any VPN in my devices (mobile and laptops). 1. Our domain is failing to resolve correctly on Virgin Media DNS servers, but it resolving correctly on all other ISPs and public DNS including Google (8. Please help. Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. Options. 1. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. If your Virgin Mobile is connected to your home broadband, you can browse protected. No bank or credit card details are required for the trial. Do not post the resulting output. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Entertain me; Broadband Deals. Regards Paul. . - 5375863. Hey, Durgs. Options. Forum team are best placed to help and issue has been flagged to them. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. Networking and WiFi. Virgin Media accepts no. Select “Firewall”. ” This is. Virgin Media: Web Safe. Networking and WiFi. I would be happy to take a further look into this for you but would need to confirm a few detai. 0 for any website I want to block. Stream from Virgin Media. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Account settings. Options. To confirm Web Safe is working try going to. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. I'm very sorry for the issue you're having with Child Safe. SpeedFrom the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page? -- I'm a Very Insightful Person, I'm here to share knowledge, I. 3. Stay safe online. The 2nd one again was to wait but they gave me a reference number to follow up with their IT team. Networking and WiFi. In order to look into this for you further, we'll send you a private message on here. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops something has gone wrong our end' message. Thanks for getting back in touch, the child safe is working the way it should, with some sites that are moderately new or have a feature that does not trigger standard child/web safe features then it would be the case of applying that website manually into the list to block, have you done this. Lee_R. Rather than Live Chat, it works like a text message conversation. 1. Hi, I've seen this problem mentioned so many times but nobody's 'fixes' work. "There's a broadband issue in . Cables all ok. Not able to access websafe_setting page (able to go to update_profile page). Any ideas? Virgin support is useless! - 5406218. Stream from Virgin Media. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. 1. Vishing calls received for both Virgin Media and O2 in Security matters yesterday; Child safe not working in Security matters Tuesday; Cannot Turn Off Websafe and Child Safe in Security matters a week ago; Child Safe not working in Security matters 2 weeks ago; Your filter is blocking legitimate sites in Security matters 2 weeks ago10 REPLIES. I have the same issues. Options. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Re: Can’t access web safe in Switched On Families Tuesday; VM security called to inform my wifi was being shared without permission in Security matters a week ago; Open DNS Resolver in Security matters 2 weeks ago; Child Safe not working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 22-10-2023They were NOT sent by Virgin Media and should not be responded to. 4. As a consequence if the site is requested over: As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shownIf you would like the Web Safe settings changed, let us know as this can be a work around for now. Glad to hear that you spoke with our team to look to get this resolved for you @MRSH. 1. everything is up to date. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. . Joining in. I used to enable it for many years. 8. I've flagged this with VM before and nothing happened. Have turned setting off and. Please look out for. Virgin Media. com Child safe not working in Security matters Tuesday; Child safe issues, Virgin Media customer service is appalling in Security matters Sunday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters a week ago Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Are you able to visit -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1. So you can kick back and enjoy yourself, knowing somebody’s got your. My Virgin Media App. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Networking and WiFi. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Web Safe only works on devices connected to your Virgin Broadband at home. Sign in . At least 30Mbps download speeds in every room or £100 one-off credit. QuickStart, set up and connections. Virgin Media's DNS servers don't seem. Child and Web safe - cannot access some sites in Security matters Sunday; Child Safe not working in Security matters a week ago; Child safe not working in Security matters 2 weeks ago; Child safe issues, Virgin Media customer service is appalling in Security matters 2 weeks ago Child Safe not working. 1/help for specific device where Web Safe is not working. Phone. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. Staying safe online with Virgin Media Web Safe. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. virginmedia. There’s a network fault in your area. Child safe is switched on but has stopped blocking adult sites (it used to). 1 for Families |. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. SpeedVirgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. This is a known issue and our teams are working on a fix. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Tried to use the radio buttons on websafe. Virgin. For Child Safe to work the device must be use Virgin Media's DNS. Thanks for joining our help forums and for your first posts here, glad to have you on board! A warm welcome to the VM community. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Entertain me; Broadband Deals. com nslookup protonvpn. VPNs we tested to unblock various forbidden resources. The disaster is that i have called the customer services for. I can't do this. Please do let us know if you have any further questions or concerns, we'll be here to support if you ever need. 1 or whatever else you like. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. " I cannot fix this. Click Apply. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. Virgin Media; My Virgin Media; Shop; Help;. Child Safe not working in Security matters Wednesday; Installed Web Safe on Mac. 9. Looking in this section of the forum is has been quite clear for many months the Web Safe management functions have been problematic to totally broken for many customers. Child safe not working. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. org. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online. 3. £8p/m extra or included with Gig1 or Volt. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. To fix this you’ll need to log in to your router and change a few settings. What’s more, it’s compatible with all. SpeedChild Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. The Web Safe function was working properly for the full year that I was. For fraudulent e-mails, forward to phishing@virginmedia. I am sorry to hear you have been unable to make any changes to web safe. Hi . Web Safe: Web Safe will not automatically be set to on. Child safe is not working. run the Standard test and confirm the Hostname. Web Safe will help you block access to web sites known to be infected or to distribute Malware. From his point of view, I understand that he is correct in assuming that. Thanks, this has been tried on multiple devices, the devices aren't using any external DNS, Proxy, or VPN service. The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Regards, Steven_L. i keep getting the following message : “Sorry the changes you made were not saved, please try again” see the below screenshotIf you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. QuickStart, set up and connections. Lee_R. Child safe not working in Security matters 2 weeks ago; Block websites by pattern in Switched On Families 3 weeks ago; A website is blocked in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. What to do if Virgin Media Web Safe isn't working. 8. My Virgin Media App. on 06-03-2023 16:05. Solved: Hi, I can't seem to turn on Web Safe. Internet not working on Mac even though all other devices are ok in Security matters a week ago; Re: Child Safe Not Working in Security matters a week ago; Web safe not working in Switched On Families a week agoFrom the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. . Available with M50 broadband or faster. Child safe is switched on but has stopped blocking adult sites (it used to). and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. SpeedHave just realised that websafe is not working. I’ve called VirginMedia several times and they have not been able to help. Direct from Virgins help pages. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. 1) I thought the results wouldnt show but they did. Phone. Web safe not working when enabled. Virgin Media customers can get unlimited online protection. Not able to access websafe_setting page (able to go to update_profile page). Account - Cable. 4. Abdelmonem. QuickStart, set up and connections. Cannnot get live tv to work!! i can watch boxsets and trailers, but live tv - i have sound, but shows just a still. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. QuickStart, set up and connectionsVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. Login in the the Virgin Media online account and try the to enable websafe. Welcome to the community and thanks for taking the time to post your issue on the forums. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. Setting the computer or mobile to use a public DNS bypasses the Child Safe filter. Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. Networking and WiFi. . SpeedQuickStart, set up and connections. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 0 Kudos. Click on Manage Web Safe.